Park Hall Hotel & Spa is a Grade II listed Georgian Mansion In a warm and welcoming atmosphere, the Park Hall Hotel & Spa Wolverhampton mixes the old with the new, by merging traditional style with contemporary features. This is one of the reasons we’re a Booking.com award winner and continues to delight our guests with every visit they make. The leafy surroundings and wonderful views offer the perfect setting for those looking to get away from the hustle and bustle of life. A popular wedding venue, our hotel is also the ideal setting for your big day and other family celebrations. Our location as a Wolverhampton hotel in the heart of the county makes us an ideal base for business travellers or for exploring attractions within the local area.
When you request our service we will collect some personal information about you, including; your name, address, contact telephone numbers, your e-mail address, your date of birth, your sex and your ethnicity. We require this information for a number of different reasons including, communicating with you as we provide our service to you, communication on your behalf with third parties, reporting and research purposes and for marketing and other activities.
Park Hall Hotel & Spa has created this Privacy Statement under the Data Protection Act 1998 and the General Data Protection Regulations 2018. The statement is for your information and it covers how we collect, use, disclose, transfer and store personal your data.

1. Introduction and General Terms

Park Hall Hotel & Spa is committed to protecting your personal information when you are using our services. We want our services to be safe, transparent and reliable. This Privacy Statement relates to our use of any personal information we collect from you.

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
In order to provide you with the full range of Park Hall Hotel & Spa services, we sometimes need to collect information about you.

This Privacy Statement explains the following:

• What information Park Hall Hotel & Spa may collect about you
• How Park Hall Hotel & Spa will use information we collect about you
• When Park Hall Hotel & Spa may use your details to contact you
• Whether Park Hall Hotel & Spa will disclose your details to anyone else
• Your choices regarding the personal information you provide to us

Park Hall Hotel & Spa is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the General Data Protection Regulations 2018. No system of data storage can be completely secure; if you have any concerns or complaints that your personal data held by Park Hall Hotel & Spa could have been compromised e.g. someone could have discovered your personal details held by us, please get in touch straight away. Our contact details are at section 14 of this statement.

2. What information will Park Hall Hotel & Spa collect about me?

When you get in touch with us either via e-mail, a telephone call or when you visit us at our office we will collect some personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender, date of birth, and your ethnicity as well as information collected about the goods or services we provide to you.

3. How will Park Hall Hotel & Spa use the information it collects about me?

Park Hall Hotel & Spa will use your personal information for a number of purposes including the following:

• Ensuring that we have accurate information so that we may communicate with you and keep you updated of developments as we provide our service to you
• Ensuring that we have consent and that we hold accurate information so that we may contact you at a future date for the purposes of quality control, surveys or other research purposes and for fund raising and marketing
• Ensuring that we have accurate information for internal reporting, for example, reporting to our Directors/Board of Trustees, or reporting to other interested stakeholders

4. Will I be contacted for marketing purposes?

Park Hall Hotel & Spa will only send you marketing emails or contact you where you have agreed to this by giving us your consent. From time to time we may also contact you to ask your views about the service has Park Hall Hotel & Spa provided to you. We may personalise the message content based upon any information you have provided to us.

If you want to stop all personalised messages from Park Hall Hotel & Spa, including targeted marketing messages you can contact us at any time and instruct us to stop. We will, of course, stop.

5. Will Park Hall Hotel & Spa share my personal information with anyone else?

We will keep your information within Park Hall Hotel & Spa except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). We will never share or sell your data to any third parties. If you wish to opt out from receiving marketing communications from us now, or at any time in the future you can click on the unsubscribe link at the bottom of this email

6. How long will Park Hall Hotel & Spa keep my information?

We will hold your personal information on our systems for as long as is necessary for the purpose of the supply or goods of services and for any legal requirements. It is anticipated that we will hold your personal information for a period of 7 years; this is a legal requirement which we have to meet.

7. Can I delete my data?

You can always ask for your information to be deleted by the Park Hall Hotel & Spa However, please bear in mind that we are required to hold your information for a minimum period of 7 years for legal reasons.

Deleting the information Park Hall Hotel & Spa holds about you will erase any personal information we have about you and it will mean any data we hold about how you that we use in future; will be made anonymous.

9. Can I find out what personal information Park Hall Hotel & Spa holds about me?

Under the Data Protection Act 1998 and the General Data Protection Regulations 2018 you have the right to request a copy of the personal information Park Hall Hotel & Spa holds about you and to have any inaccuracies corrected. (We require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy Statement to the Data Protection Officer, Vinit Vadhawker, Operations Manager, Park Hall Hotel & Spa and Spa, Park Drive, Goldthorn Park, Wolverhampton West Midlands WV4 5AJ. vinit@ramadawolverhampton.com.

We will need two copies of forms of identification, which can be:

• Passport
• Driving licence
• Birth certificate
• Utility bill (from last 3 months)
• Current vehicle registration document
• Bank statement (from last 3 months)

10. Web browser cookies

a) What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.

b) Other information collected from web browsers

Your web browser may also provide the information about your device, such as an IP address and details about the browser that you are using.

Park Hall Hotel & Spa does collect information such as the device you are using, your IP address or the browser you are using.

11. Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies.

Park Hall Hotel & Spa website does not respond to DNT requests

12. Changes to Park Hall Hotel & Spa Privacy Statement

This Privacy Statement may be updated from time to time so you may wish to check it each time you submit personal information to the Park Hall Hotel & Spa. If you do not agree to any changes, please do not continue to use Park Hall Hotel & Spa website or submit personal information to the Park Hall Hotel & Spa. You can also delete your personal data that Park Hall Hotel & Spa holds at any time – (Subject to any legal reasons we may have to keep some of the data we hold about you). If material changes are made to the Privacy Statement, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Statement changes).

13. Contacting the Park Hall Hotel & Spa about this Privacy Statement

If you any questions or comments about Park Hall Hotel & Spa Privacy Statement please contact:

Vinit Vadhawker
Park Hall Hotel & Spa & Spa
Park Drive
Goldthorn Park
Telephone: 01902 349549
E-mail: vinit@ramadawolverhampton.com